Open for walk-ins Wednesday-Friday 6AM till sold out (usually 11AM-11:30AM) and Saturday-Sunday, 7AM till sold out (usually by 11AM). We cannot determine exact sellout times. First come first serve. We recommend planning accordingly!
Your most frequently asked questions answered along with need to know information!
Store Opening Hours
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Closed
Wednesday - Friday
6:00 AM - Sold Out (usually by 11:30AM)
Saturday & Sunday
7:00 AM - Sold Out (usually by 11AM)
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Location
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343 Crewe Road, Unit 6B, City Plaza
Grand Cayman, Cayman Islands
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*Parking is located at the rear of the building
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*We are not a nut/gluten free facility, however we do try to ensure there is as little contamination as possible; please do let us know of any allergies so that we may take the necessary precautions.
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FAQ
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Q: How do I place an order for same day pickup?
A: Orders can be placed the same day for pickup between the hours of 6AM - 7AM Wednesday - Friday and 7AM - 8AM Saturday to Sunday. We accept a limited number of pickup orders subject to availability.
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Give us a call at 746-1730 to reserve. First come first serve.
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Q: How do I place an order ahead of time for pickup?
A: We are only currently offering same day pickup - however plan on adding an option for you to place orders ahead of time soon. ​
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Q: Why do you sellout so quickly?
A: Our doughnuts are in very high demand. We recommend coming as early to opening time as possible to secure them. We cannot guarantee exact sellout times.
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Q: How do I place an order ahead of time for delivery?
A: We are not currently offering delivery but plan to soon! Check back in for updates.
Q: Do you cater to weddings, parties and corporate events?
A: We plan on offering catering soon! Check back in for updates.
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Q: Do you do pop up events?
A: Soon come!
Q: Do you ship your doughnuts?
A: We want you to enjoy our pastries & desserts at their absolute best, which is why we don’t currently offer shipping for any of our desserts—we can’t guarantee the same fresh quality and experience as in-store. If this ever changes, we will be sure to update our website with all the details. Until then, we’d love to see you at our bakery location.​
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Q: Where do I store my cake and how long can I keep it?
A: At Scratch, we use buttercream on mostly all of our cakes - this is basically all butter - we suggest you keep your cake refrigerated until about an hour before you are ready to enjoy it! Our cakes have a recommended shelf-life of 2-4 days.
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Q: How do I store my doughnuts?
A: We suggest that you keep your doughnuts covered and at room-temperature; avoid putting them in the fridge as this can make them stale/hard.
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Q: How long do your doughnuts keep?
A: Scratch makes 100% from scratch preservative free doughnuts, fresh to order - that means we don't have all the stuff in there that keeps store-bought doughnuts fresh for days on end - with that being said, they are always best on the first day and have a shelf-life of 18-20 hours.​​
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Q: How big are your doughnuts?
A: Our doughnuts are approximately 5" in diameter.
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Q: Do you offer any vegan or gluten free doughnuts or cake?
A: Although we are not a 100% gluten free facility, we can make a few of our cakes gluten or dairy free, however our doughnuts are not gluten or dairy free. We are actively working on launching our vegan doughnut recipe in store and will soon after start to work on offering a flourless recipe. Look out for our catering/cake menu launch.
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Q: Can your cakes be kept out at outdoor events?
A: We try to make our cakes as temperature-stable as possible and refrigerate them well before any delivery, however, our buttercream is made from butter and butter has a melting point that is around 80F. Our Basque cheesecakes should also be refrigerated. We recommend that your cake is kept refrigerated or in a cool place just before it is needed. We do not recommend that the cake be kept on display outdoors (in temperatures of over 85F or in direct sunlight) for a prolonged period of time.
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